Yes! We have some exceptions which pertains to hazardous items or parts that may contain oils. After engine services we retain most if not all your old parts in a bag to present to you as proof of replacement and to show you some of the things we see during our work. We use this as a means to help you take better care of your equipment or bring to light concerns. In the case of service calls or off-site visits we may opt to provide you photos in place of leaving these items on or around your vessel. When performing certain services such as carb cleaning or fuel injection services where the components are opened and then returned we try and document what our eyes see to provide you a visual with photos at the time of pickup or via email for your records. We value each and every opportunity that walks through our door. You can rest assured we are honest and responsible in our practices and look forward to building a lasting relationship.
Please note the that after a vessel or engine leaves our facility the old parts are properly recycled, donated or discarded. We do not keep your old parts for pickup at a later date unless you inform us of such within a reasonable amount of time.
We offer returns, refunds and exchanges with some exceptions. Please make sure to include all original packaging, manuals and other product pieces with your return and contact us right away. We reserve the right to refuse your request or charge you additional fees at our discretion if the merchandise is not in the original packaging, opened or in resalable condition.
Electronics, special orders, used items, electrical items, boats, engines and trailers cannot be returned. For all other products, returns and refunds must be made within 14 days. We do not refund credit card fees, shipping costs and handling fees. Returns for store credit or exchange must me made within 30 days from the date of sale. We will only replace items if they have been verified defective or damaged and are notified within in 10 days of receiving. If your product was received damaged or items missing it is important for you to save all materials including the box and label then document the case so that we can file a shipping claim on your behalf with our carriers.
Items sold as showroom models, clearance, scratch and dent or preowned may have cosmetic imperfections and are discounted due to this and are not considered a reason for return or exchange.
Returns or exchanges can require additional outbound shipping, inbound shipping and restocking fee’s. All of our vendors charge us a restocking fee of 20% and the return shipping. This cost is forwarded to you in most cases.
If your order was shipped due to our error, such as a wrong part or missing item you are not responsible for additional shipping to correct the original request.
We require a RMA number to track and log your return in a timely manner. Please contact us immediately so we can arrange your return. A refund will be processed after we receive the merchandise and approve the request. If you have any questions or concerns please let us know.
Yes. We can provide preliminary estimates over the phone or email. Please note that in our estimates over phone or email without prior diagnostic checks we are unable to account for all concerns that may arise. To receive a proper estimate we will need to review the engine onsite and have access to the engine serial number. If you book a service appointment with us and your engine has problems and you are trying to budget repair costs or weigh your options we provide diagnostic checks to review the engine and build you a tailored estimate. We do not provide free estimates for when we need to book a service tech to review the engine and service department to tailor your estimate. We charge a minimum of 1hr shop rate to review your engine and build your estimate. In some cases your engine or vessel may require more time to properly check items of concern and will be billed accordingly. We keep an open line of communication with you to explain what we have found and why we would need additional time to continue.
During our service inspections or diagnostic checks we will estimate the cost of repair. If you opt to proceed forward with the repairs we will apply all or partial charges from the inspection towards your repair costs. This depends on the case at hand and each situation that arises may be different. Please inquire with a service advisor for further clarifications.
We offer limited mobile services in the field and prefer most boats to come to our main facility. We have travel charges to go off-site to shipyards, docks and other locations. We offer a pickup service for most boats up to 30ft with our trailers and trucks. We service Orange County, but can review your case for those situations extending beyond such as San Diego to San Pedro. For catamarans, pontoons or vessels larger than 30ft we can recommend a qualified 3rd party to provide the pickup service. The other option is to utilize your available shipyards and pay our travel fee. We are approved to work in most shipyards from Dana Point to San Pedro. If you have any questions, concerns or need a recommendation please let us know.
Yes, we provide warranty services for our outboard engine lines and inflatable boat lines. This includes Honda Outboards, Mercury Outboards, Suzuki Outboards, Yamaha Outboards, Avon Boats, Novurania Boats, Walker Bay Boats, Zodiac Nautic and Zodiac Milpro. We are also approved to replace various marine components we install. This includes, electronics, batteries, 12V systems, pumps, steering and much more. If you have a warranty related request please inquire with us.
We do not sell used engines. Old engines or equipment is either donated, recycled, discarded or consigned. Some fees may be involved to perform such actions. Used engines typically are being removed and replaced with a new engine due to problems that result in a decrease value and carry some form of risk. After a repower or engine replacement we will load your old engine for you back into your car, truck or trailer for you to do as you please. In most cases the engine oil and fuel system is drained to prevent leakage. It is your responsibility to secure your equipment for transport.
We have relationships with various 3rd parties that prefer old engines running or not for parts and recycle value. We will attempt to assist you by securing an offer to do away with your old engine. In some cases customers will sell directly and we can assist in loading your old engine for you into the buyers vehicle. If your engine is in good shape and has the potential to be resold we may opt to assist you with a consignment option. Our consignment option is very limited and has certain terms that will apply including a fee for us to broker the deal and/or perform service inspections to verify integrity. Please inquire with any questions or concerns you might have.
We charge sales tax on applicable items, based off the county rates for Orange County. We are no obligated to collect sales tax on any order that is shipped from our office in Costa Mesa, CA to any location outside of California. Orders picked up or delivered to a California address where sales tax is not applicable, must submit proof of exemption status or proof of export (BoL). Some examples include government entities, exporting or business to business resale. Please contact us with any questions.
Almost all merchandise we sell is covered by a manufacturers’ warranty. Each product category has different time frames for how long they are covered and some items may require a dealer install to apply for warranty status. If you experience difficulty with your purchase, please contact us or the appropriate manufacturer for assistance and troubleshooting steps to help. We will work with you and the manufacturer to resolve your concerns.
We inspect and properly pack all items prior to shipment. We also include in your shipment the declared value of goods in the event the package is damaged or lost. We suggest that you thoroughly inspect all items before accepting the delivery. If damage is apparent, refuse the delivery or if the item is left without a signature please contact us immediately. DO NOT discard any materials from the shipment. If you have any questions or concerns please let us know.
All motors shipped will require oil and fuel prior to starting. Please follow the instructions in the owners manual provided.
We are authorized to perform vessel warranty services for Avon, Novurania, Walker Bay, Zodiac and Zodiac Milpro. We are authorized to perform warranty services on your boat but only for the outboard engine systems. We do not have access to other boat brands terms or warranty approval channels. Our service facility works on most all makes and models of boats equipped with outboard engines. Working in the boating industry since the late 70’s we have serviced Aluminum Boats, Bass Boats, Bay Boats, Center Consoles, Catamarans, Deck Boats, Inflatables, Pontoons, Runabouts and Jon Boats. From single engine applications up to quad motors. The most common brands we see in our facility include Boston Whaler, Grady White, Parker, Defiance, Striper, Robalo, Pursuit, Everglades, Twin Vee, World Cat, Intrepid, Yellowfin, Regulator, Contender, Farallon, Sea Fox, Wellcraft, Carolina Skiff, Mako, Crestliner, Klamath, Tracker, Jeanneau, Avon, Walker Bay, Novurania, Zodiac, Milpro, Caribe, Achilles and more.
Our preferred method of payment is digital transfer via Zelle. We accept various tap-to-pay methods including Apple Pay, Samsung Pay and Google Pay. We also accept all major credit card and debit cards. (Visa, Mastercard, Discover, American Express and more). Tap-to-pay and card payments incur a processing fee of 3.5% – 5.0% and have a $10 minimum. We also accept cash, wire transfer, cashiers check, personal check and PayPal. Personal checks will need to clear the bank before release of merchandise. Please contact us prior so we can provide you the necessary details regarding your payment of choice.
If your order consists of NLA (No Longer Available) items we are most likely unable to process the order and will contact you. In the case you have ordered multiple items and some items are NLA, we may hold the order to seek your advice on how you would like to proceed with the remainder of your order.
If your order contains backordered or no-stock items, this is usually due to low no on hand inventory with our vendors. We will attempt to notify you of this prior to order fulfillment so you can cancel the order or keep the order in active state. We are unable to hold payment authorizations on these types of orders. We will charge you for the order total and ship out only a complete order. In most cases these orders will ship out with standard ground service. Partial order shipments will incur additional shipping charges. If you wish to receive items more promptly and only keep backorders for shipment out at a later date when available, please state this as your preferred method of choice. If you request expedited shipping such as next day or 2nd day air, this will only happen after the backordered item is available from the vendor.
Many of our vendors have changed the practice of stocking items locally and are procuring from outside warehouses not in the USA. In some cases our vendors will provide us an approximate ETA (Estimated Time of Arrival) but these dates are not firm dates. The ETA that our vendors provide is for when they expect to receive the item, then process and ship out. This time frame can depend on the size of the company and location of shipment. If your order is submitted and goes into backorder status you may incur fees to cancel. If you cancel your order after processing or in shipped status, we are not able to stop the order and will need to issue a return request after we receive the merchandise and deduct the applicable return freight and restock fee. In some cases if the order is pending and states backordered, we can request to cancel before shipping out and in these cases have the greatest chance to stop the order before any fees are incurred. The best practice to minimize expenses is to notify us right away so that we can attempt to cancel with the vendor. No orders are shipped direct to consumer, they must be shipped to us the dealer. If you have any questions or concerns please let us know.
Our standard hourly rate is $160, but can vary depending on the type of work being performed or contracted. We charge $240/hr for holidays and after hours. Review our rate sheet for additional information or contact one of our service advisors for more information.
We are a certified and authorized service center for Honda, Mercury, Suzuki and Yamaha. If your outboard motor is of another manufacturer, give us a call to confirm we can service it for you.
We accommodate vessels up to 38ft. All vessels require an appointment to book the storage space. We offer pickup and delivery of vessels no larger than 30ft. For catamarans, pontoons or vessels larger than 30ft we can recommend a qualified 3rd party to provide the pickup service. The other option is to utilize your available shipyards and pay our travel fee. We are approved to work in most shipyards from Dana Point to San Pedro. If you have any questions, concerns or need a recommendation please let us know.
Your boat is stored in our locked facility at our main office. The storage facility is an outdoor storage and can get wet or dirty due to outside elements from weather. If you provide a cover for your boat we will utilize the cover during storage to minimize any sun, water or debris. After vessels are serviced we quickly wash all boats at the time of departure.